What are cookies and how are they used?
The DONTALIA website uses ¨cookies¨, and other similar mechanisms (hereinafter, cookies) to make your visit as pleasant and comfortable as possible. Cookies are small pieces of information sent from a particular web server to a web browser, which allows the server to compile information from the browser. This allows your computer's browser to access information from our web server more quickly and efficiently. The primary purpose of cookies is to provide the user with faster access to selected services. Furthermore, cookies personalise the services that the DONTALIA websites may offer, facilitating and offering each user information that is of interest to them or that may be of interest to them, according to the use they make of the services.
Some of them are designed solely to make our website available to you and are installed directly on your PC without requiring your consent. Other cookies will only be stored with the user's consent. The user may configure their browser to notify and reject the installation of cookies sent by DONTALIA. However, we would like to point out that, in any case, the quality of operation of the website may be reduced.
Types, purpose and operation of cookies:
Cookies can be divided into session cookies and persistent cookies, depending on how long they remain on your computer. The former expire when the user closes the browser. The latter expire when the purpose for which they are used is fulfilled or when they are manually deleted.
Additionally, depending on your purpose, cookies can be classified as follows:
PERFORMANCE COOKIES: This type of cookie remembers your preferences for the tools found in the services, so you do not have to reconfigure the service each time you visit.
REGISTRATION COOKIES: Registration cookies are generated once the user has registered or subsequently logged in, and are used to identify you in the services for the following purposes:
  • Keep the user identified so that, if you close a service, the browser or the computer and at another time or another day re-enter that service, you will continue to be identified, thus facilitating your browsing without having to identify yourself again. This functionality can be interrupted if the user clicks on the "close session" function, so that this cookie is deleted and the next time the user enters the service they will have to log in to be identified.
  • Check whether the user is authorised to access certain services, e.g. to participate in a competition. Additionally, some services may use connectors with social networks such as Facebook or Twitter. When the user registers for a service with credentials from a social network, he authorises the social network to store a persistent cookie that remembers his identity and grants him access to the services until it expires. The user can delete this cookie and revoke access to the services via social networks by updating their preferences on the specific social network.
COOKIES FOR TRACKING USER BEHAVIOUR FOR PROMOTIONAL PURPOSES: These cookies use user data for promotional purposes based on their online browsing behaviour, as well as the rest of the interactions that the user carries out with DONTALIA.
ANALYTICAL COOKIES: Each time a user visits a service, a tool from an external supplier generates an analytical cookie in the user's computer. This cookie, which is only generated during the visit, will be used in future visits to the DONTALIA services to anonymously identify the visitor. The main objectives pursued are:
  • Allow anonymous identification of browsing users through the "cookie" (identifies browsers and devices, not people) and therefore the approximate counting of the number of visitors and their trend over time.
  • Identify anonymously the most visited and therefore most attractive content for users.
  • Know whether the user accessing the site is new or a repeat visitor.
Important: Unless the user decides to register in a DONTALIA service, the "cookie" will never be associated with any data of a personal nature that could identify him/her. These cookies will only be used for statistical purposes that help to optimise the user experience on the DONTALIA websites.
The applications used to obtain and analyse browsing information are:
  • Google Analytics: and
  • Hotjar: It is a tool that creates heat maps to analyse user behaviour on our website. It also offers feedback forms and campaigns.
  • Facebook: Used by Facebook to provide a range of advertising products such as real-time bidding from third-party advertisers.
  • Google TagManager: Third-party cookies are implemented via the so-called "Google Tag Manager". Google Tag Manager is also a Google product that allows us to manage tags on web pages via an interface. Tag Manager is a cookie-free domain and does not collect any personal data. The tool activates other tags that may collect data themselves. Google Tag Manager does not access this data.
Data Protection Clause for Google Analytics Premium on website:
This website uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses "cookies", text files, which are stored on the user's computer and enable an analysis of the use of the website. The information generated by the cookie about the use of this website by users is usually transferred to a Google server in the USA and stored there.
On this website, IP anonymisation has been activated, so that the IP address of Google users within member states of the European Union or other states party to the Agreement on the European Economic Area has been shortened. Only in exceptional cases is the full IP address communicated to a Google server in the USA and shortened there.
On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.
The IP address transmitted by your browser within the framework of Google Analytics will not be merged with other Google data. You can prevent the use of cookies by selecting the appropriate settings on your browser. However, we point out that in this case you may not be able to use all functions of this website correctly.
You can also prevent the data generated by the cookie and related to your use of the website (incl. Your IP address) to Google and the processing of these data by Google, by downloading the following browser plugin available at the following link and install:
Please note that the use of browser add-ons is limited to each browser and each device and should not be disabled or removed after installation, in order to continue to maintain the Google Analytics Opt.
Google's privacy policy is available at
You can also prevent the recording by Google Analytics by clicking on this link Click here toopt-outGoogleAnalytics. In this case, an Opt-Out-cookie is set on your computer, which prevents future delivery of your information by visiting this website.
How to disable Cookies in the main browsers:
It is usually possible to stop accepting browser cookies, or to stop accepting Cookies from a particular service.
All modern browsers allow you to change your cookie settings. These settings are usually found in the 'Options' or 'Preferences' menu of your browser.
The DONTALIA websites offer guidance to the user on the steps to access the configuration menu for cookies and, in your case, for private browsing in each of the main browsers:
What happens if you disable cookies:
Some features of the Services may be disabled.
Grouping of cookies for clarification:
In order to facilitate the user's acceptance/rejection of the aforementioned website cookies, they have been grouped into 3 main groups, as follows:
  • Mandatory
  • Necessary cookies help make a website usable by enabling basic functions such as page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
Name Supplier Purpose Expiry
PHPSESSID Proclinic To provide functionality on all pages Session
proclinic_session Proclinic To keep the client's session data Logged in Session
_gcl_au Google Google statistical cookie. Used to add the rest of the optional cookies if the customer accepts them. Session
XSRF-TOKEN Proclinic This is an encrypted cookie that serves to control that all form submissions are made by the currently logged in user, preventing CSRF (Cross-Site Request Forgery) attacks. Session
cookie_consent_statistics Proclinic Used to check if the user has accepted the statistics cookies. 24 Months
cookies_consent_preferences Proclinic Used to check whether the user has accepted advertising cookies. 24 Months
cookies_consent_marketing Proclinic Used to check if the user has accepted cookies Social networks 24 Months
CONSENT Proclinic Used to check if the user has accepted all cookies. 24 Months
cookie_options_accepted Proclinic Used to check if the user has saved the cookie selection. 24 Months
  • Statistics
  • Statistical cookies help website owners understand how visitors interact with websites by gathering and providing information in an anonymous form.
Name Supplier Purpose Expiry
_ga Google Analytics It is used to distinguish users. 2 years
_gid Google Analytics It is used to distinguish users. 24 hours
_hjFirstSeen Hotjar This is set to identify the first session of a new user. It stores a true/false value, indicating whether this was the first time Hotjar had seen this user. It is used by recording filters to identify new user sessions. Session
_hjTLDTest Hotjar When running the Hotjar script we try to determine the most generic cookie path to use, rather than the page hostname. This is done so that cookies can be shared between subdomains (where applicable). To determine this, we try to store the _hjTLDTest cookie for different URL substring alternatives until an error occurs. After this check, the cookie is deleted. Session
_hjid Hotjar Hotjar cookie that is set when the client first lands on a page with the Hotjar script. It is used to retain the HOTJAR User ID, unique to that site in the browser. This ensures that behaviour on subsequent visits to the same site is attributed to the same User ID. 365 days
_utma Google Analytics It is used to distinguish users and sessions. The cookie is created when the JavaScript library is executed and there is no __utma cookie. The cookie is updated each time data is sent to Google Analytics. Two years from configuration or upgrade
_utmz Google Analytics Stores the traffic source or campaign that explains how the user reached the website. The cookie is created when the JavaScript library is executed and is updated each time data is sent to Google Analytics. Six months after configuration or upgrade
_utmc Google Analytics Not used in ga.js. It is set to interact with urchin.js. Previously, this cookie acted in conjunction with the __utmb cookie to determine whether the user was in a new session or visit. End of browser session
_ga Hotjar It is used to distinguish users. 2 years
ajs_anonymous_id Hotjar Set aside to store the last visit. 1 year
_hjAbsoluteSessionInProgress Hotjar to store unique visits Session
_gid Hotjar to count and track page views. 1 day
SID, HSID Google Technical cookies, used by Google to authenticate users, prevent fraudulent use of login credentials and protect user data from unauthorised third parties. The "SID" and "HSID" cookies contain encrypted and digitally signed records of a user's most recent login time and Google Account ID. The combination of these two cookies makes it possible to block many types of attacks Persistent
REF, HSID, APISID, SID, SSID, SAPISID, NID, BEAT, GAPS, DV, ULS: Google Technical cookies, used by Google to stay logged in to your Google account when visiting its services. As long as you remain logged in and use Google plugins on other websites such as ours, Google will use these cookies to improve your user experience. The Google plugins used on our website are Google Maps and Google reCAPTCHA. Persistent
1P_JAR Google Third Party. Storage of google user preferences. 1 week
SEARCH_SAMESITE The objective is to mitigate the risk of cross-origin information leakage. It also provides some protection against cross-site request forgery attacks. Persistent
  • Marketing
  • Marketing cookies are used to track visitors on websites. The intention is to display advertisements that are relevant and appealing to the individual user and therefore more valuable to publishers and third-party advertisers.
Name Supplier Purpose Expiry
_fbp Facebook To provide functionality on all pages Session
personalization_id Twitter Cookies due to integration with twitter and integration with the social network. 1 year
guest_id Twitter Used when you visit a page on our website that includes social counters. 1 year
_ga Twitter It is used to distinguish users. 2 years
PREF Youtube Cookie in embedded youtube videos. This cookie can save session preferences related to your activity when watching a video. 2 years
YSC Youtube It is used for video playback over the web.
CONSENT Youtube Used to check if the user has accepted all cookies.
VISITOR_INFO1_LIVE Youtube Technical cookie for embedded videos via youtube 240 days
google Advertising. These cookies are used to deliver adverts more relevant to you and your interests. 2 years
OTZ,OGP Google Adwords They allow you to optimise and personalise the advertisements displayed when browsing. 1 month