Exchange and returns
EXCHANGE AND RETURNS
In the “My Account” section you can easily access the “Returns”option. After all information has been checked, we will send a courier to pick up the package.
The transport agency will contact you to arrange the pick-up.
Material can be returned within 30 days of purchase (invoice date).
Returns must be delivered in the original packaging and in a package that protects the individual packaging of the product. Dontalia will also cover the cost of the shipping returns.
Returns are free within the established time limits (30 days).
Refunds are made immediately after having received the goods in stock, through the same payment method used for the purchase.
Please contact our Customer Service team by writing an e-mail to firstname.lastname@example.org, with details of the problem. One of our service team will respond as soon as possible, within the following times: Monday-Friday 9am-6pm (CET).
*Special rules for returns:
- Articles which have not been returned in their original packaging or that have the appearance of being used shall not be accepted.
- Special items that do not appear on the Dontalia Website shall not be accepted.